Buyer Protection Policy

At Bus Leader, we are committed to providing a safe, reliable, and transparent service for all bookings made through our platform.

1. Secure payments

• All transactions are processed through certified and encrypted (SSL) payment gateways.

• We do not store sensitive credit or debit card information.

2. Booking confirmation

• Once your payment is confirmed, you will receive an email with your booking details.

• If you do not receive confirmation within a reasonable time, you may contact our customer service team

3. Service guarantee

If the service cannot be provided due to reasons attributable to the company, the customer will be offered one of the following options:

• A full refund of the amount paid.

• Rescheduling of the service at no additional cost.

4. Fraud prevention

• We implement anti-fraud measures and identity verification to protect our customers and prevent unauthorized transactions.

5. Customer support

• Our support team is available to handle claims, resolve issues, and ensure a satisfactory booking experience.